FAQ
What is your cancellation policy?
We do not accept cancellations.
Am I able to get a refund?
Due to these items being very limited, we do not take returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.
What is your return policy?
We do not accept returns. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items.
What is your gift return policy?
We do not accept gift returns. ALL SALES ARE FINAL. If you would like to exchange a gift for a different size, please see the below exchange policy for instructions on how to request an exchange, if possible.
Can I return or exchange a sale item?
We do not accept returns for sale items. ALL SALES ARE FINAL.
What is your exchange policy?
We do not accept exchanges. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and color of your items.
We will only consider exchanges for damages, defects, or if the wrong product(s) were shipped to you by mistake. All requests for an exchange must be made within 48hrs after the package is received.
Upon receipt of the returned product, we notify you via e-mail, whether you are entitled to a replacement as a result of any of the issues stated above. If entitled to a replacement item, we will replace the product, subject to inventory. The item MUST be returned back to us in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged.
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm all delivery information for you to investigate. If a package was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for that lost package due to the fault of the shipping carrier.
How do I contact customer service?
Please email us at sales@humblelegacy.net. Please make sure to include all relevant information such as your order number, style name, size and color so we can better assist you.
What payment options are available?
We accept PayPal, Apple Pay and all major credit cards.
Do you ship internationally?
Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.
Do you ship to Post Office Boxes?
Yes, we ship packages to PO Boxes.
How do I care for my garments?
To keep your Humble Legacy clothing looking great wash after wash, please follow these instructions:
- Turn garment inside out. Machine wash cold. Use gentle cycle.
- Do not iron printed or embroidered areas.
- Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat or put the garment on a hanger and let it "air-dry" for long-lasting quality.
- If you use a dryer, tumble dry on low heat setting.
- Most importantly, STAY HUMBLE!